<p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>TITLE: </strong>Growth Manager</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>REPORTING TO:&nbsp;</strong>Transportation Lead</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>LOCATION</strong>: Sheffield, UK (Hybrid)</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Who The Flip Is Flip?</strong></span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Ever call your local taxi company, healthcare provider, or favorite eCommerce brand, and have a crazy good voice ai answer? That’s Flip. Hundreds of brands from iCabbi, Princess Polly, and Hexclad Cookware to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every year.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.</span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>What You’ll Do</strong></span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We are looking for a Growth Manager to join our Transportation team. </span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">As a Growth Manager, you will own the entire customer lifecycle, from generating new opportunities and winning business, through implementation and onboarding, to driving long-term customer growth and success. </span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">You'll be responsible for building relationships that last, helping customers maximise value from Flip, and identifying opportunities to grow both our customer base and revenue. </span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">This is a highly visible role within the business that combines commercial growth, customer success, onboarding, and industry engagement. You'll work closely with prospects, customers, product teams, and leadership to help drive the continued expansion of Flip within the Transportation sector. </span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Success in this role is measured by:</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">New customer acquisition</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Customer retention</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Revenue growth</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Customer adoption and success</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Expansion within existing accounts</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Building strong relationships across the Transportation industry</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Sales:</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Generate and qualify new business opportunities</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Deliver product demonstrations and webinars</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Attend industry events, conferences, and customer meetings</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Customer Onboarding:</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Lead customers through the onboarding journey from product discovery through to launch</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Coordinate with Product, Engineering, and Operations teams to ensure successful deployments</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Deliver customer training and launch support</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Customer Success</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Act as the dedicated Customer Success Manager for a portfolio of customers</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Conduct regular business reviews and performance discussions</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Identify opportunities for growth, adoption, and optimisation</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Our Philosophy On Growth </strong></span></p> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We believe:</span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Every customer should feel like our first and only customer.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Being present matters. We build relationships in person whenever possible.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Everyone is responsible for improving how we work.</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We win by helping our customers win</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Who you are, As A Growth Manager&nbsp;</strong></span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Comfortable managing the entire customer lifecycle from prospect to advocate</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Confident delivering presentations, demos, webinars, and customer training</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Able to build trust quickly with customers and prospects</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Commercially minded and motivated by growth</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Organised enough to manage multiple customers and opportunities simultaneously</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Curious about customer challenges and passionate about solving them</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Willing to travel regularly throughout the UK and internationally</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Excited by the pace and variety that comes with working in a growing technology company</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Who You Are, As A Person</strong></span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Looking to go all-in, learn a lot, and do the best work of your career (so far!)</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Thrive in a fast-paced environment with plenty of autonomy</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Take ownership and accountability for outcomes</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Strong communicator who builds relationships naturally</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Comfortable with change and uncertainty</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Eager to support teammates and contribute to the wider success of the business</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Ambitious, resilient, and driven to grow both personally and professionally</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>Bonuses</strong></span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Know what it looks like to work at a startup, and have an entrepreneurial drive</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience in Transportation, Taxi, Private Hire, or Mobility technology</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience in SaaS sales, account management, customer success, or onboarding</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Experience presenting to business owners and senior stakeholders</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Familiarity with dispatch platforms</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><strong>More About Us</strong></span></p> <ul> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We're international, spanning the US, UK, and Canada</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders &amp; executives from Amazon Alexa, Ada, Attentive, and Simon</span></li> <li style="font-size: 12pt; font-family: helvetica, arial, sans-serif;"><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year</span></li> </ul> <p><span style="font-size: 12pt; font-family: helvetica, arial, sans-serif;">#FlippinLegend</span></p><div class="content-conclusion"><p>Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.</p></div>