As an Operations Manager, LP Network Success, you’ll use available data along with critical thinking to be the catalyst in driving overall improvement cross functionally. This position requires you to analyze data, interpret data, and translate the results into a meaningful, executable process improvement strategy. You will be working with various departments to build reports to monitor overall performance and communicate areas for improvement to cross functional teams. Develop process mapping workflows, writing SOP’s (standard operating procedures) and determining priorities for teams once a gap is identified. Overall, you get to oversee the performance management process and facilitate action that contributes to the overall growth of OneRail.

** This role is required to be On-Site with the opportunity to be hybrid after 90 days of employment or remote after a full year of employment. **

Roles and Responsibilities:

• Integrations
  • Helping broader LP team understand what LPs need prioritization and why
  • Track Integrations and timelines
• LP/Shipper Metrics & Regulations
  • Monitor/Measure metrics (critical findings) and communicate to the team.
    • Acceptance Rate, SLA, POD compliance, Claims, Cancellation, Exceptions usage, & Delivery volume.
    • Work as the point person to the LP Connect team.
      • Resolve & communicate regulations and compliance needs.
• Optimization & Performance
  • Review LP regions for accuracy utilizing all metrics for optimal performance
  • Monitor LP activity report
  • Identify technology gaps to improve overall performance cross functionally
  • Track feature/bug requests for technology improvement and report on timelines
  • Develop workflows and write SOPs
  • Work with stakeholders to determine priorities, review performance, and optimization recommendations.

Qualifications:

• 3 or more years of experience in creating, developing and maintaining partnerships
• Bachelor's degree, ideally in business or similar field preferred
• Experience with HubSpot or other CRM / Pipeline Management tool
• Working understanding of API and related technology knowledge
• Demonstrable ability to negotiate and close partnership contracts
• Excellent communication skills, both written and oral
• Strong relationship building skills with an entrepreneurial approach

About OneRail

OneRail, headquartered in Orlando, FL, is the emerging leader in Final Mile delivery technology. Our OmniPoint SaaS platform uses proprietary algorithms and artificial intelligence to power efficient same-day delivery programs for major companies like Lowe’s, Pepsi, American Tire Distributors, and Advance Auto Parts.

OmniPoint is the cornerstone of OneRail’s integrated final mile delivery solution.

• Capture. Within moments of a purchase that requires same-day delivery, OmniPoint captures a shipper’s “demand signal” from their POS, ERP, or e-commerce system: what was ordered, where it is, where it’s going, and when it needs to be there.
• Optimize. OmniPoint uses this data to specify the optimal vehicle for the order’s size and weight, as well as any extra services required. OmniPoint then calculates all-in shipping costs and optimizes delivery routing.
• Execute. Customers can direct deliveries to their fleet, or OneRail’s nationwide network of 12 million couriers available 24/7/365.
• Support. Deliveries can be supported as they occur by OneRail’s skilled Exceptions Assist team to handle unforeseen delivery issues on the customer’s behalf.
• Follow Up. OmniPoint enables the consumer or receiving business to track their order delivery in real time and provide feedback through a customer-branded interface.

OneRail has been recognized by Gartner as one of the most innovative solutions in the Final Mile delivery space. We ranked in the top 100 of the Inc. 5000 list of the fastest-growing US private companies in 2022 and 2023 and received an Inc. Best Workplace award in 2023.

Regular, Full-time Team Member Benefits (U.S. Team Members)

• Competitive base compensation
• Health and wellness Insurance with generous company contribution (medical, dental, vision)
• Company-paid life insurance, short-term and long-term disability
• 4% 401K match with immediate vesting of Company match
• Continuing Education Opportunities
• Flexible/Open (Uncapped) Paid Time Off (PTO) Policy for Salaried Team Members*
• Competitive Paid Time Off (PTO) Policy for Hourly Team Members*
• Generous Company-paid Holidays

Onsite Team Member Job Perks (U.S. Team Members)

• Relaxed/casual work environment
• Standing desks
• Recreational and Video games
• Large breakroom and lounge
• Stocked kitchen and fridges
• Cappuccino machine
• Onsite restaurant and daily food trucks
• Offices conveniently located with quick access to I-4, SR-528, and Florida's Turnpike
• Ample free parking

OneRail's Travel Policy for Remote Team Members (U.S. Team Members)

While OneRail allows remote work for certain posted roles, noted as "Remote Work Available" on the Company's website, a core requisite for all roles is that team members be willing and able to occasionally travel to OneRail's Orlando, Florida headquarters. All team members are required to participate in on-site onboarding at the onset of employment and then on an as-needed basis thereafter, as a condition of their employment.

To view more details about what is like to work at OneRail, or to view a full list of career opportunities, please visit https://www.onerail.com/careers/